CPC认证资料提交被拒绝原因分析

CPC认证资料提交被拒绝原因分析

什么是CPC?

CPC认证是一种针对特定产品的安全验证过程，它主要适用于以12岁及以下儿童为主要目标使用对象的商品，如玩具、文具、婴儿车、婴儿床、儿童服装等。CPC的全称是Children'sProductCertificate，意为儿童产品证书。这个证书是由认可的实验室进行测试并通过后提供的，用以证明产品符合相关的儿童产品安全规则。

在美国，CPC证书通常需要在产品上市前获得，以便满足亚马逊等电商平台的要求。CPC证书包含了产品信息、适用的法规和标准、制造商或进口商的信息、检测结果的详细档案、产品生产日期和地址、检测时间地点以及第三方检测机构的联系方式等内容。

CPC认证比较难的在于你按要求提交了资料，还是没有通过，直接就被拒绝了。遇到CPC被拒的情况，需要检查CPC证书需包含的7点信息，如果你的证书包含了以上信息却还是被拒了，则需要根据亚马逊回复的邮件内容来针对性解决了。

一、年龄等级

亚马逊回复：We noticed that the recommended Age Grade of the ASIN ismissing on the product(s) detail page.

Please update the product(s) detail page with the recommendedAge Grading (the manufacturer_minimum_age attribute) identified onthe ASINs third party test report in order to move forward with theapproval process.

分析：Listing后台缺少产品的适用年龄描述，在后台更新好即可。

二、进口商信息

亚马逊回复：The CPC submitted is missing required information. To moveforward with the approvals process for your product, pleaseresubmit the document with the following updated information:

US importer or domestic manufacturer name, mailing address,contact information located in United States.

分析：CPC证书内缺少进口商信息，需要补全相关信息。

三、测试结果维护联系人

亚马逊回复：Contact information for the individual maintainingrecords, including name, full mailing address, email address,andtelephone number.

分析：CPC证书上缺少测试结果维护联系人的相关信息。

四、合规文件缺少

亚马逊回复：In order to review your documents related to ProductAssurance of Toys, please submit them on Vendor Central using thefollowing steps:

4.1. In Vendor Central, click the Items menu, and then selectVendor Certificates

4.2. Click on Missing Compliance Documents;

4.3. Search for the affected ASIN and then;

4.4. Click Add to upload the documents.

分析：不要在CASE中回复内容和提交文件，需要在菜单目录栏找到查看销售申请，再找到被拒绝的ASIN，重新提交证书进行审核。

五、产品图片信息

亚马逊回复：Please be informed that we can only accept product images.Therefore, kindly take clear photo of the product and productpackaging clearly displaying:

* Manufacturer Name

* Manufacturer Address

* Warning label (as applicable

分析：亚马逊要求的项商品图片中，产品的实拍图需要清楚地体现出制造商名称、制造商地址和警告标语等。

警告语格式也有要求，3岁以下使用含有小部件的需要体现。

六、CPC证书盖章问题

亚马逊回复：In order to move forward with the approval process, pleasesubmit the Children’s Product Certificate (CPC) that's  issuedby the manufacturer, importer, or private labeler based on theguidelines stated in the Consumer Product Safety Commissionwebsite.

The CPC that has been previously provided cannot be accepted asit's issued from the testing laboratory.

分析：CPC的本质是一份自我声明，是由进口商或者制作商签发的（实际操作中，多数情况都是由贸易商自主签发），只有CPC的测试报告是由检测机构盖章签发的。不能用检测机构盖章的CPC证书，用了大概率过不了审核。

七、注册卡信息

亚马逊回复：The registration card submitted for your product did notinclude all of the following:

Name of the manufacturer or private labeler

Date of manufacture

Manufacturer contact information(U.S. address and telephonenumber, toll-free if available)

Model name and number

分析：没有提供注册卡，或者是注册卡的信息填写错误导致。

涉及到需要提供注册卡的商品一般是耐用的婴儿消费品，并且危险程度相对较高。比如围栏、门栏、背带、学步车、摇篮等等。

八、警告标语

亚马逊回复：In order to list these toys on Amazon, please apply bysubmitting the following item.Please update CPSIA Warning Attributein detail page.

分析：产品页面编辑页面CPSIA那栏没有填写内容，需要下拉选择适合自己产品的Warning警示语！

九、缺少电池测试

亚马逊回复：Please be informed that we are unable to move forward withthe approval process until the following required documentation isprovided:

Kindly provide the following outstanding items as per ASTMF963-17:

4.25- Battery Operated Toys

If you feel your product is exempt from the abovesections/requirements, please provide a statement from your lab orregulation exempting your product for our review.

分析：电动玩具的测试标准，除了ASTM F963-16/17和CPSIA，还需要做电池部分的ASTM Section4.25关于电池驱动和电池部分的测试，若测试报告缺乏这项测试，会导致无法过审。（产品是内置电池、外接干电池、USB供电、直插供电的都需要做这个测试项目）。

十、商品型号或者ASIN不匹配

亚马逊回复：Product description or product identifier enabling us tomake an accurate determination that the certificate are issued forthe correct product.

分析：提示CPC证书里面缺少ASIN或产品型号和productdescription（产品描述），导致无法将CPC测试报告和Listing建立上联系。

十一、缺少相关标识

亚马逊回复：The picture must contain all the following relevantinformation: safety information and registration card, compliancesigns (including tracking labels), commodity hazard warning.

分析：图片没有包含所有以下相关信息：安全信息和注册卡、合规标志（包括追踪标签）、商品危险警告。